The terms we work under.
Published in full so there are no surprises. This is the plain-language version of what you would be agreeing to when you book.
Draft for review. This page is a working draft, not an executed contract. Have it reviewed before it is used, and expect a management company or business client to want their own vendor agreement alongside it.
Clause 01Scope of work
Services are limited to what is listed on the agreed quote: the window types, counts, and whether interior, exterior, or both. Work outside that is quoted separately before it is done. Nothing is added to an invoice without asking you first.
Clause 02Height limitation
All work is performed from ground level using a pole. Service is limited to glass reachable from the ground, generally the first and second floor to approximately 25 feet. No ladders, lifts, scaffolding, or rope access are used, and no work is performed at height.
Clause 03Access
The customer provides access to the areas being cleaned, including gates and side yards, and a working outdoor water source unless a tank is agreed in advance. Pets should be secured indoors while exterior work is in progress.
If we cannot get access on the agreed day and the trip has already been made, half the quoted rate applies. A day's notice avoids the charge entirely.
Clause 04Weather
Exterior work is rescheduled at no cost in rain, sustained high wind, or freezing conditions. Rescheduled visits happen within five business days where the calendar allows. Weather delays do not trigger a charge in either direction.
Clause 05Damage
Damage caused during service is reported to the customer the same day, in writing, whether or not anyone noticed. Repair or replacement is at our cost.
Pre-existing conditions are pointed out before work starts where they are visible. Scratched, pitted, or hard-water-etched glass, failed seals, and damaged frames are noted rather than cleaned over, and are not our responsibility.
Clause 06Invoicing and payment
Invoices are issued on completion and are payable within seven days. Card, bank transfer, and check are all accepted. No deposit is taken to book. Recurring customers with an unpaid balance past seven days have further visits paused until it is cleared.
Clause 07Cancellation
Bookings can be cancelled or moved with a day's notice at no charge. Recurring arrangements run visit to visit with no minimum commitment and can be stopped at any time. There is no cancellation fee and no auto-renewal to escape.
Clause 08Personnel
Work is performed by the named operator. If anyone else is ever sent, the customer is told in advance who to expect.
Clause 09Governing law
This agreement is governed by the laws of the State of Texas, with venue in Harris County.
Tell us what you have, we send the number.
A rough window count and how many floors is usually enough for a firm quote.
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