The terms we work under.
Published in full so there are no surprises at signature. This is the plain-language version of the document you would sign.
Draft for review. This page is a working draft, not an executed contract. Have it reviewed before signing, and expect your management company to want its own vendor agreement alongside it.
Clause 01Scope of work
Services are limited to those listed on the signed bid sheet for the named property. Work not on that sheet is quoted separately before it is performed. Nothing is added to an invoice without prior written approval from the property contact.
Clause 02Height limitation
All work is performed from ground level using a pole system. Service is limited to glass reachable from grade, generally the first and second floor to approximately 25 feet. No ladders, lifts, scaffolding, or rope access are used, and no work is performed at height under this agreement.
Clause 03Scheduling and access
Recurring service runs on an agreed day of each cycle. The property provides access to gated areas, breezeways, and vacant units, and a working exterior water source unless a tank is agreed in advance.
If access cannot be provided on a scheduled visit and the trip has already been made, a reduced trip charge of half the visit rate applies. Notice of 24 hours or more avoids the charge entirely.
Clause 04Weather
Exterior work is rescheduled at no cost in rain, sustained high wind, or freezing conditions. Rescheduled visits are made within five business days where the calendar allows. Weather delays do not trigger a trip charge in either direction.
Clause 05Damage
Damage caused during service is reported to the property contact the same day, in writing, whether or not anyone noticed. Repair or replacement is at our cost.
Pre-existing conditions are documented before work begins where they are visible. Scratched, pitted, or hard-water-etched glass, failed seals, and damaged frames are noted rather than cleaned over, and are not our responsibility.
Clause 06Invoicing and payment
Invoices are issued on completion, one per property per month, with make-ready work itemised by unit number. Payment is due net 30 from invoice date. Balances more than 45 days past due pause further scheduled service until cleared.
Clause 07Term and cancellation
Recurring agreements run month to month with no minimum term. Either party may cancel with 30 days written notice. Work already performed is invoiced normally. There is no cancellation penalty and no auto-renewal clause requiring notice to escape.
Clause 08Personnel
Work is performed by the named operator. If anyone else is ever sent to the property, the property contact is notified in advance and told who to expect.
Clause 09Governing law
This agreement is governed by the laws of the State of Texas, with venue in Harris County.
Send the property, we send the number.
Unit count and building height are usually enough for a firm bid.
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